Archive for September, 2009

When Should You Fire Your Website Designer

Your online business is not a wild crazy idea, but a source of income. Trust the right people to design your website. Your 17 year old nephew may be able to create your website or you can get a free one from several services…they might even be kind of pretty. In my research and experience, less than 2% of businesses that have websites have planted the seeds to online success. Many of them are your competitors.

The problem is web designers’ focus on the technical aspects of the site. They don’t have a clue how to build a website that makes you a ton of money, drives floods of traffic, and gets you top placement on search engines.

Why Do You Have a Website?

The reason you have a website for your business, no matter what business you are in, is you want to rake in bundles of cash. Maybe not now, but definitely later, it should be bringing returns on your investment.

Your Website is Like Your Business

Make sure that your web designer owns a successful online business and knows how to run it.

Your sole purpose in having a website should be to use it as a marketing and communications tool. It is not there to be pretty. It should not be there to win awards. It is there to make you money. Even if you have a better product or service than your competitor, the one who attracts more prospects and customers – wins! Being the best at marketing is all that matters.

Marketing Online Is Completely Different Than Marketing Offline

All of the tools, techniques, communication, etc. in the online world are different than those offline. A very common mistake is to think because it works offline you can just put it on your website! It’s important to realize the reader of offline copy thinks and processes information in a different way than someone reading online copy. What works offline may be a complete flop online.

They are two different worlds. For example, online marketíng REQUIRES you to know how to get your site ranked high, very high, in the search engines like Google and Yahoo….so you routinely appear on the first page for the optimal search terms for your business.

Of course, this assumes you know how to find the optimal words for your business, your marketplace, your niche, etc. Just so you know, the "include all words" strategy has proven to be a total failure.

And, most designers and businesses do not know that SEO (search engine optimization) is not SEM (search engine marketing). If you do one and not the other, you will probably be very discouraged with your results.

Studies have shown that you need to be on the first page of search engine results to get enough people coming to your site. SEO and SEM are not optional for online success – they are mandatory!

Improve your ROI: Only Work with People Who Know Website and Online Marketing

When you are planning your financial future, you hire a financial planner or an attorney who specializes in that area of law. When you want plastic surgery you don’t go to a podiatrist, unless you want to end up with your nose looking like a foot.

Did you know that 99% of web design companies don’t know how to create online sites that actually market your products or services?

You need people who can help you with how to create "hot" products or services that your customers really want.

You need people who make it possible for you to have a "money tree" business. People who can produce money like it grows on trees. People who have the communication skills to capture the attention of, and "cash the order" with, your customers. Online or offline. (That means using multiple marketing channels and starting with the lowest cost which is online!)

You need people with real world experience as well as online experience that can combine the two for the benefit of…YOU. No one has the time to learn everything about their business, the internet, marketing, copywriting, finances and so on. That is why…

"The price of ignorance is paid forever!"

Successful entrepreneurs value all the real-world experience they can get. Where do they get it? By surrounding themselves with a team of experts, who can provide the knowledge, guidance and successful experience for a wide variety of businesses.

Always Remember Your Website is your Marketing Machine

It is all about driving people to your website. This is more than "being found" for the right search terms. This is about having a comprehensive strategy that links your offline and online marketíng together to create leverage for your business and to get maximum results.

You need to be sure your online partner can:

  • Create a site that entices visitors to convert from information seekers to paying customers
  • Generate a stream of online and offline leads
  • Show you what functions of your business can be automated to save you dollars…and put those savíngs to good use…getting more customers
  • Show you the secrets of capturing information and how to utilize it for easy access and follow up
  • Show you how to make more sales with your existing customers
  • Help you set up marketing campaigns that get real results and build customer loyalty
  • Help you use marketing with email ethically and effectively

Seriously, if your web designer/dungeon master/graphic Zulu cannot do ALL of these things and more, FIRE them now. You are wasting time and money. And time is often worth more than money.

Test, Test, and Test Some More

If you really want online success, or even offline success, then you must understand the importance of successful marketing testing. It is Crucial.

Businesses that are wildly successful with their offline and online strategies are always rabid about testing and knowing how and what to test.

Track and Measure… Correctly

You want to know everything that is happening on your website, or not happening. All of that testing will do you no good if you are not measuring and tracking all of the data associated with it.

Here are some of the tracking measures you should be talking to your web designer/builder about. In fact, they should be talking to you about these things. If you have to bring them up, you are already in trouble, with a capital T.

  • How many visitors are coming to the site
  • How many of the visitors aren’t visitors (i.e. spiders, crawlers, etc. from search engines)
  • How many visitors are new vs. old
  • How long does each visitor stay on your site
  • What does each visitor look at
  • What graphics, words, pictures, etc. are generating the most responses
  • Which search engines are getting you the best prospects
  • Where else are your customers coming from
  • How many pages does the visitor look at
  • What are your website rankings
  • How much money have you made from the average visitor
  • Who are your biggest money-making customers
  • If you use PPC, is it working and paying for itself
  • Which links are bringing your visitors and are they converting to customers
  • And so on

This is not a comprehensive listing, rather, it gives you an idea of how many things you could or should be tracking when it comes to your marketing online.

If you are like most people, you are thinking "there is no way I could remember all of that, much less do it." You would be right. Remember, that is why we all need a team of experts around us to do the things we either don’t know or don’t have time for.

But, if you use these kinds of tools and tracking you will join the 1-2% of successful online businesses. You do want to make money with your website, right?

It is simple; your website should bring in more money than it costs to maintain it!

Some Final Thoughts

Today, you must be ONLINE with a WEBSITE to be successful. Research has shown that people are abandoning the yellow pages and many other ‘traditional’ forms of advertising. The internet is the #1 SOURCE for information on virtually every topic or subject you can imagine… and still growing rapidly.

It is as it has always been – survival of the fittest. Those businesses which combine their offline and online strategies to maximize their effectiveness are going to survive and thrive. The others will die. And in these times there will be more deaths than usual. You see it, the ‘for lease’ signs appearing everywhere, the ‘announcement’ each week of another big business failure, the empty spaces in office buildings.

The key to lasting success is to create lasting value. Turn transactions into relationships. In fact, the last sentence may be the most important and valuable one you read

About The Author

Ajay Prasad is founder of Global Marketing Resources LLC, a co. that runs a number of ecommerce websites under it’s umbrella. Ajay’s functional expertise includes website strategy, marketing management, business development, consumer research, market analysis and strategic planning. GMRWebTeam is an Orange County Website Design company that aims to develop an overall website strategy for your site.

Why Most SEO Projects Fail and How To Fix Them

I started in SEO working for an agency that required an annual contract. Clients who wanted to hire them had to be prepared to pay in full upfront for 12 months of service.

That’s a heck of a commitment, isn’t it?

The worst part is that most of the time what the client was "buying" wasn’t clear.

Many of proposals read something like this:

"Acme SEO Consulting will optimize Client’s website for search engines using best practices and proprietary tools and techniques. Work may include the following:

  • Title tag optimization
  • Headline optimization
  • ALT text optimization
  • Keyword research
  • Keyword density improvements
  • Canonicalization corrections
  • Crawl testing
  • Robots.txt setup / maintenance
  • Broken link scans
  • Link building
  • Competitor research
  • Internal link optimization
  • PageRank sculpting
  • 301 redirects"

Whew, sounds pretty advanced, doesn’t it? For someone new to the world of SEO most of these deliverables may as well read, "Flux capacitor installation, GKC valve distribution correction, Removal of vermicious knids."

The question most people are asking when they read a proposal like this: how do these things all add up to me getting a positive return on my investment? How do they translate into more sales/leads/etc?

As an SEO I know that several of the bullet points above are often crucial optimization points. It’s my job to know which and when/where they’re required – and what the priority is to implement each one when it’s on the table.

There’s also a lot of muddy language in the example above that leaves the actual deliverables impossible to pin down. "Best practices," "proprietary tools and techniques," "work may include" – these are all nice ways of saying, "we’re not telling you exactly what we’re going to do."

From an agency standpoint the argument is often, "well, if we give clients the detailed plan upfront won’t they just take the proposal straight to a low-cost competitor and get the same work for less?"

This is not a great attitude to take in approaching business relationships, is it? "Well, these people could be trying to screw us so let’s tell them nothing."

It also misses an important point: Internet Marketing needs are different for every website.

Projects Must Be Tailored for Unique Needs

Believe me, it would be great if every client that picked up the phone and called us or contacted us through our website fit into a cookie-cutter mold for SEO and other Internet Marketing services. Everyone would get the same work at the same cost and, most importantly, they’d all see the same positive results.

Happy, prosperous clients = happy, prosperous agency

Unfortunately that’s just not how it works.

The truth is that your website and needs are unique.

  • You’re in a unique market with unique competitors
  • You’ve been in business for a unique amount of time
  • You’re offering is one-of-a-kind (hopefully)
  • Maybe you’ve got an in-house email líst, maybe you don’t
  • Maybe you’ve got an extensive profile of inbound links, maybe not
  • Your website might need a design/usability overhaul, or it may be beautiful, usable
    and brand spanking new
  • >

  • You could be running pay-per-click campaigns
  • You might have a blog or articles on your website
  • You may have web analytics installed or not – and for how long?
  • Perhaps you have staff in-house who can handle website updates and creating new content

- on the other hand, you might need to outsource these

Sure, many of the principles of SEO and Internet Marketing apply across all, or most, websites and markets. But with so many variables and unique characteristics the work (and budget) required to reach your goals are always particular.

It makes sense, then, that any Internet Marketing company, whether they’re proposing SEO, pay-per-click, email marketíng, web design or all of the above, should customize their offering to the client’s needs, doesn’t it?

How to Know What You’re Getting Into

You can probably tell where this is going. Any project, whether it be SEO or another form of Internet Marketing, should have specific strategies, tactics and timelines geared for your particular situation.

If you’re looking to hire an agency, a project proposal should be a plan and not a reiteration of the agency’s selling points. The litmus test here: does the proposal focus on you and your needs, or does it reiterate why you’d want to hire the agency, some of their general methodology, their experience, etc. Sure, that stuff is important too, but a project proposal isn’t about the agency – it’s about the game plan and how it’s going to help you achieve your goals.

Some of the questions that should be on your mind when reviewing a project plan:

  • What are the goals of this project?
  • More search engine traffic / exposure?
  • More leads?
  • More sales?
  • Do these goals make sense for your business model?
  • How will the goals be achieved?
  • What strategy the agency is proposing?
  • What are the specific deliverables?
  • What is the timeline for those deliverables?
  • Why will this strategy work?
  • What is the logic behind the strategy?
  • Has this strategy worked before?

Without the answers to these questions, isn’t it tough to know 1) what you’re aiming for and 2) how you’ll get there? Imagine evaluating a year-long SEO project six months in. How are you going to evaluate the work that’s been done so far? How are you going to tell whether things are going well or not? If the plan or proposal was vague and listed lots of "possible" tactics/deliverables and no real timeline or goals, it’s going to be pretty tough, right?

The Basic Reason Most SEO Projects Fail

The essential reason most SEO projects fail isn’t because the work being done is shoddy (or the agency is just not worth their salt). That might be the case, but more often the cause of failure is the lack of a specific goals, strategy and detailed tactics/deliverables.

You can’t call something a "success" until you define that term. Take pains to understand upfront what your goals are for a project – and when an agency provides a quote make sure they’re addressing your goals, detailing the specific methods of reaching them and explaining logically why it’s all going to work.

About The Author

Mike Tekula is the Director of Marketing at Unstuck Digital – a results-driven Internet Marketing agency that provides SEO Consulting, SEO Training and other Internet Marketing services.

How to Optimize for Google – Part 2 of 3

Optimizing for top Google rankings includes a number of factors. In Part 1 of 3 we discussed onsite optimization. In Part 2 we will touch on incoming links as well as using Google Webmaster Tools.

LINKS

Links are very important in today’s Google rankings, but just how many links you need will depend on both the competitiveness of your target phrases, and the quality of the incoming links themselves.

Essentially the number one rule of links is to keep it relevant! Topical relevance is very important in order for inbound links to give your site the most value. If the page that links to you is relevant that is good, if the entire site linking to you is relevant, that is better.

First to get an idea of how many links you may need, take a look at the top 10 ranking sites in Google and record how many links Yahoo is noting for each site. (This is because Google does not display anywhere near all the links they have noted). The average of this count is often a good indication of how many links your site may need.

There are many different ways to get links to your site including the age old reciprocal link trade, directory links, article based links, and links from press releases.

Reciprocal Links

Reciprocal linking has seen its value drop considerably over the past few years, however, if the site you are trading with is relevant you can still receive value from these links.

Paid Links

Google frowns on paid links, however that is not to say that they don’t work. Often you can find highly reputable and relevant websites which are offering paid advertising spots. If these links are coded to link directly to your website without passing through any tracking redirects, you will in many cases see value in the form of both direct traffic and increased link densities and rankings.

Articles

Writing and distributing industry specific articles is a great way to help increase both your link counts and site traffic; for examples of such content see StepForth’s SEO Blog News articles. Consider writing articles on a regular basis and submitting them to some of the more popular services such as EzineArticles. Be sure to include a link to your site from somewhere within the article, or at the very lest within your bio. Try to use a target phrase as part of the anchor text for additional value.

Press Releases

If something of importance has happened to your company such as a new product launch, or other notable achievement – essentially anything news worthy, put out a press release. Submit this press release through services such as PRWeb or PRNewsWire. Again, be sure to include a target phrase as part of the anchor text.

There are also a number of places you can get links that have basically turned south, and are not generally recommended. These include signatures in form posts, guest books, and other typically free links.

Forum Posts

Forum posts can help to marginally increase your link counts; however, with this one you must be careful. Only add a link to your site in your signature if both the forum allows it, and you are a respected member of the forum. If you are a solid contributor and your posts have depth and meaning, and the forum is highly relevant to your site, then having a link in your signature may give your site some juice. Posting wildly to random forms will in most cases get yourself banned, and will be both a waste of time and potentially make you and your site look bad.

Guest Books

In nearly all cases, do not post your link to guest books. If you happen to stumble upon a guestbook that is highly relevant to your site, the other comments are relevant to your site, and you have something useful (and again relevant) to say, then perhaps consider it, but typically focusing on links from guest books is considered SPAM and is best avoided all together.

Blog Comments

Having a link from your blog comments is not necessarily a bad thing. If you find a relevant blog post of use, and have something relevant and constructive to say, don’t be afraid to enter your link into the “URL” field of the form, but don’t try stuffing links into the comment itself.

Link Farms & Bad Neighborhoods

These are sites that allow you to simply post your link no strings attached. They are mostly long scrolling pages with countless links. Stay away from them. If you see one, run in the other direction. These links are bad, will not help with your rankings, and in some cases can actually damage your rankings.

Stay away from sites that cross link with obvious spammers. These networks of SPAM sites are not ones you would want your site associated with, and if you achieve links from enough of these sites it can adversely impact your rankings. Even more important, NEVER link to any of these sites – as that will certainly tie in your connection to them and give Google reason to discount your rankings.

DMOZ, Yahoo and Other Directories

Directory based links can be of significant help, especially if they are from highly reputable directories, the two biggest being DMOZ.org and the Yahoo Directory.

Getting a site into DMOZ is like Gold. Google loves links from DMOZ and your site will reap the benefits. The big catch however is actually getting your site into the directory in the first place. Find the perfect category for your site and check to see if it has an editor. If you see a link “Volunteer to edit this category” try and find another relevant location. Pages without active editors take much longer to get listed into. Once you find the perfect directory submit your site every 4-6 months until listed. If you are lucky you will get in eventually.

Yahoo Directory is seen as an authority in the eyes of Google, and getting your site in will help your link reputation. This link does come at a price of $299 per year, but will play a role in helping your website achieve top rankings.

There are a number of other valuable directories out there that can help you with your search rankings. Before submitting to any directory the key is a combination of relevance and authority. If the directory is relevant and active it may be worth considering.

GOOGLE WEBMASTER TOOLS

Google Webmaster Tools can be very useful for your optimization efforts. It may not directly help you obtain higher rankings, but can help you trouble shoot if you are experiencing problems. It will also allow you to remove URL’s that you don’t want indexed and set various preferences such as your domain, crawl rate, and geographic target.

XML Sitemaps

This is the most common reason people use Google Webmaster Tools – the submission of their XML sitemap. While you can use your robots.txt to have Google find your XML sitemap, by submitting it directly to Google you can check up on the spidering status.

Error checking

Webmaster Tools is also quite useful for checking on various error URL’s that Google may know about. Under the Diagnostics > Web Crawl you can view any errors that Google has to report on your site. By cleaning up any errors you can help increase your chances of rankings.

Links

From inside Google Webmaster Tools you can get a much clearer look at what sites Google is noting as having links to you, and give you a better indication of the need, if any, to increase your link counts.

WWW Preference

Be sure to select your domain preference under Tools > Set Preferred Domain. In nearly all cases you will want to select the version including the “www”

SUMMARY

Inbound links play a significant role in successful Google rankings. By focusing on relevant links, as well as by diversifying where you get those links from, you can build a solid foundation for your search rankings today and into the future.

Stay tuned for How to Optimize for Google Part 3 (of 3) where I will discuss other considerations including redirects, HTTP headers, and a number of other factors which play a role in successfully conquering Google.

About The Author

Scott Van Achte is the Senior SEO at StepForth Web Marketing Inc.; based in Victoria, BC, Canada and founded in 1997. You can read more of Scott’s articles and those of the veteran StepForth team at http://news.stepforth.com or contact us at http://www.stepforth.com

How to Optimize for Google – Part 3 of 3

In Part 1 and Part 2 of How to Optimize for Google I discussed general website optimization, links, and Google webmaster tools. In Part 3 we will look at a number of other considerations which play a role in successful rankings in Google, and also touch on some tactics which are best avoided.

Completing Optimization: Other Considerations

Redirects

If you need to use redirects on your site it is very important to use the correct one. If a page is moving to a new location, or being removed all together, it is very important to have this page redirected to either the new location or the next closest page using a Permanent 301 Redirect.

While rare, if a page is being moved to a new location for a short term, with the intent of it returning to the original location, then and only then, will you want to use a Temporary 302 redirect. For more information please see Redirects: Permanent 301 vs. Temporary 302

Non WWW Redirects

To help eliminate page rank split, and provide your site with a little extra value, implement a non-www redirect. What this redirect will do is change the URL to include the "www" whenever a URL is accessed that does not include it. This can help to consolidate links to the correct page and give your site some additional strength. For more help on Non WWW redirects please see: How to 301 Redirect Non-WWW to WWW URL’s

HTTP Headers

Check your page headers! If you have implemented any form of redirect on your site including mod rewrites, check your HTTP headers. You may be surprised at what you find. Some forms of redirects may use a 302 code where you really want a 301. By checking your headers you can ensure all is well, and troubleshoot problems. On our website we have added our own HTTP Header Checker for your convenience.

Home Page URL

Never have more than one URL for your home page. If your home page is available and displays on more than one URL, then utilize 301 redirects on all but the main URL you want to focus on – in most cases "http://www.xyzname.com/". All your links pointing to the home page should direct to the exact same URL otherwise you will split the value of your home page into multiple duplicate URL’s.

Google sees "http://www.xyzname.com" and "http://www.xyzname.com/index.shtml" as different pages, but displaying the same content. This splits the overall value of your home page, and can decrease the chances of rankings. By keeping it consistent with a single URL, you eliminate this split and retain more of the strength.

In theory having your home page split like this could bring with it duplicate content penalties, however, I have yet to see this actually happen – that said, it is best to avoid the risk all together.

XML Sitemap

XML Sitemaps are great for ensuring that Google and the other engines are able to spider your entire site. While an XML sitemap will not directly impact your search rankings it can help as Google is more likely to see any SEO based changes more quickly, which in turn can have an impact.

Robots.txt

This is the first file all search engines look for every time they visit your site. While placing a blank robots.txt file in your root folder will not help with search rankings, it will help reduce 404 errors appearing in your log files.

It is also highly recommended that if your site utilizes an XML sitemap, to include a call to this sitemap within the Robots.txt file. Simply add the following line to ensure that the major engines (including Google) can find your sitemap:

Sitemap: http://www.xyzname.com/sitemap.xml

Potential Blockages

If you are finding that your site is simply not being indexed, it is possible that you are blocking the spiders in one way or another.

Start with checking your main site navigation, if you are using Flash or some other fancy form of navigation that could be your problem right there. Next check your HTTP headers to ensure that your home page is returning a 2xx code which indicates that the clients’ request was successfully received. Finally take a look at your Google Webmaster Tools for any noted errors. If you are blocking Google, chances are you will be able to uncover the issue with these steps.

Duplicate Content

Duplicate content can be quite damaging to your rankings. Ensure that all content on your site is unique. Don’t steal or "borrow" content from another site, and don’t cut and paste large portions of text from one page of your site to the next. By keeping all pages of your site entirely original you stand the best chances of getting a thumbs up from Google.

Fresh Content / Regular Updates

Update your content. In highly competitive markets, sites with old static content can often slip away. Keep your content fresh and updated to keep bringing Google back to your site. If they find new pages and updated pages with every visit, they will come back more often.

Site Age

The age of your site can also have an effect on search engine rankings. While there is little you can do (short of keeping the same domain) to help on this matter, remember that the longer your site is online, the better its chances for success. It pays to select the perfect domain right from the start and not to change domains mid-stream. Older sites that stand the test of time add a level of authority in Google’s eyes. New sites seldom see rankings for competitive terms in their first year.

Note: Site Age is determined not by the date the domain was originally registered but rather by the date Google first discovered content on your site.

Load Time

Load time can have an impact in your Google AdWords Quality Score but it is unknown for sure if it can also impact your organic search rankings. It is best to keep your load time to as little as possible. If it is not already a part of the Google Algorithm, it likely will be soon. Besides, it is also best in order to give your site visitors the best experience possible.

Server Up Time

This can be a rather significant issue. If you find that your web hosting company has a history of down time, change hosts. If Google comes to visit your site once and it is down, not to worry, they will come back, but if Google visits your site often only to find that it is unavailable, you can find yourself with drastically depleted rankings.

Google Local

If you have a traditional brick and mortar store, consider submitting to Google Local. While this will not directly impact your regular organic rankings, you may find your site ranking above the organic results with a "local business results" map listing. This tends to be most common when your business is near the geographic center of a city, and when the search phrase uses a geographic modifier.

Read the rest of Scott’s article "How to Optimize for Google – Part 3" at:

http://www.sitepronews.com/2009/05/04/how-to-optimize-for-google

About The Author

Scott Van Achte is the Senior SEO at StepForth Web Marketing Inc.; based in Victoria, BC, Canada and founded in 1997. You can read more of Scott’s articles and those of the veteran StepForth team at http://news.stepforth.com or contact us at http://www.stepforth.com .