SEO Review

How To Think About Webmedia

We’ve all seen Web video campaigns and television commercials that we actually enjoyed watching, not once, but over and over again. Whether it’s the Mac Versus PC ads or the thoroughly entertaining Visa Pizza Twirling Commercial, great campaigns are as memorable as great movies or television shows. When commercial presentations meet that standard, they transcend mere commercial status, and reach the level of Experiences.

Killer Campaigns is all about marketing campaigns that are memorable experiences, but why is that important; why should you care? Well if you want to grow your business, create, establish, or enhance a brand, or just plain sell more stuff on the Web, then you have to learn how to turn “advertising into content and content into an experience.”

What We’ll Show You

Each segment will feature an example of what we consider a great campaign that achieves memorable experience status. It may be a television commercial, a YouTube video, or even a video microsite, but whatever form it takes it will be worth watching, or more to the point, worth experiencing.

But just watching excellent advertising is not enough to understand why and how it works. You have to understand the technique used, and why it is effective. In some cases we may even show you failed examples of the same technique used, and explain why one campaign worked and one didn’t.

Our Perspective

We start with a particular point-of-view. You may agree with it or you may not, but by the time you’ve been through several segments of The Killer Campaign series you will at least understand how to think about great marketing concepts, and you will watch webmedia from a whole new frame-of-reference, and with a more critical eye.

Our perspective is deceivingly simple: we create marketing communication, that’s video campaigns, websites, and video microsites based on the notion that Web traffic is an audience, not prospects, clients, or potential suckers, but an audience.

The Technique and Why It Worked

The analysis we use to evaluate the effectiveness of these techniques is based on the preceding perspective of treating website traffic like an audience. Why you may ask don’t we do what everybody else does, and look at the numbers? And the answer is simple: numbers lie. Numbers themselves don’t tell you the whole story.

An effective campaign may fail because of poor implementation or faulty targeting, or any number of other reasons that don’t speak to the creation and effectiveness of the media itself. After all, one of the greatest commercials ever made, the introduction of the Macintosh computer, hardly ever got shown because certain members of the board of directors got cold feet.

Killer Campaigns: Words & Music

As powerful and important as visual communication is, without finely crafted, supportive words and music, the visuals will fall flat; they will lack the emotional impact that connects you the advertiser, with them, the audience.

The Visa Pizza Twirler Commercial with the Morgan Freeman voice-over is a tour-de-force of commercial communication. Take a look and listen:

Visa Pizza Twirler Video with Sound

But what would this presentation be like without words and music? Here’s a video of the filming of the pizza-tossing scene without any voice-over or music. The pizza-chef is brilliant but without the words and music it’s merely a pleasant distraction without emotional or commercial relevance.

Visa Pizza Twirler Video – No Words and Music

The Web and television are both multimedia communication venues that rely on visual impact and sound design combined with the element of performance, but at least one major difference makes commercial presentation on the Web a more difficult challenge: television watching is a passive exercise, while Web surfing is a proactive activity. You’ll suffer through bad television commercials to watch your favorite program but on the Web, people won’t tolerate it. That said, there are some great commercials that do get it right.

HTC You Campaign

The HTC You Campaign hits the proverbial marketing nail right on the head. This is a company that communicates the right message in the right way, because the message is not about the phone, it’s about what you need in a phone. Just listen to the tag line: “you don’t need to get a phone, you need a phone that gets you, and you, and you, and we are HTC.”

This is a presentation that transcends commercial status. At the heart of the video are words and music that form a hypnotizing poetic social commentary on our over-stimulated hectic lives, and it provides a human solution, not a technical one. The concept is brilliant: this is not a product, it’s a life enabler, and who couldn’t use one of those. There is no discussion of features or price. It’s not even about the phone; it’s about making life easier for you, and it does it with a brilliant script and a hypnotic musical score.

HTC You Campaign Video

Conclusion

In order for a commercial, a website, or a webmedia campaign to attain the level of an effective content experience, it must connect with an audience on an emotional level, the level at which decisions are made, and actions approved.

The HTC You Campaign illustrates how poetic words, delivered in an inspiring voice-over, supported by a hypnotic musical score, with associated images, turn advertising into content and content into an experience.

Does your website presentation or webmedia marketing strike this kind of cord with your audience, or are you still trying to win the hearts and minds of your audience with just another feature or price adjustment?

The Web is a different kind of communication venue. The old broadcast scenario of repeat, repeat, repeat, until they say your brand name in their sleep, just won’t work on the Web. You may only get one shot at any individual audience member, don’t screw it up.

About The Author

Jerry Bader is Senior Partner at MRPwebmedia, a website design and marketing firm that specializes in Web-video Marketing Campaigns and Video Websites. Visit www.mrpwebmedia.com, www.136words.com, and www.sonicpersonality.com. Contact at info@mrpwebmedia.com or telephone (905) 764-1246.

“My mechanic told me, ‘He couldn’t repair my brakes, so he made my horn louder.’” – Comedian, Steven Wright

We all want our websites to be more effective, and if you’re like most business people you are constantly searching the Web for anything that will help. What you find is a cabal of experts armed with statistics, analysis, charts and graphs all pointing to how they can get you high-up on the search engines and drive more traffíc to your site. The problem is that like Steven Wright’s mechanic these guys are adjusting your horn when it’s your brakes that need fixing.

There is little point in attracting more visitors to your site if your site has little of interest to say. Even if your site is jammed packed with useful products, services and solutions if it doesn’t connect with your audience, they won’t ever invest the time necessary for you to make your case.

When websites fail it’s most often because they do not function effectively as your primary communication tool. The Web is overcrowded with options and unless you’re prepared to deliver a compelling differentiating presentation you will be quickly dismissed as irrelevant. Let’s face it; business is tough, probably tougher than it’s ever been before.

Something is Missing

You’ve done all the technical tweaks and responded to all the research and analytics. You’re blogging, micro-blogging, social networking, and search optimizing, but still something is not quite right, something is missing. What’s the missing ingredient? You know it’s out there, but you can’t for the life of you figure out what it is.

You know the Web offers the potential to access new markets, find new customers, and reach new heights, but with all that potential, the results always seem just out of reach. If research and analytics were the answer you’d already be rich. Of course it was an over-reliance on research that brought us the Edsel, New Coke, and that wonderful Wall Street goody called Derivatives, one of the greatest investment boondoggles of our time.

There is something artificially comforting about putting your faith in seemingly logical yet unfathomable solutions based on indecipherable scientific modeling and over-hyped research analysis, all brought to you by computer scientists and mathematicians who haven’t ever run a marketing department or launched a new product or business.

Business leaders have adopted the attitude that, “It must be right, because I sure as heck don’t understand it.” And when it all goes wrong, or results are anemic, well, “What are you going to do? It’s not my fault, it all looked good on paper.” Ad agencies and Wall Street have been getting away with this kind of bunkum for decades, and look at the mess they’ve made of things.

What’s It All About, Alfie?

Business success is all about your ability to engage your audience with a message that compels them to action. Simply put, your business relies on your ability to communicate. Eureka!

And your website is the best communication vehicle you have. The question is how do you use your website to communicate your marketing message in the most engaging, compelling, and memorable manner? What is the missing ingredient that will turn your scientifically sterile online cookie-cutter presentation into something that cuts through the massive sameness of Internet clutter, and makes a statement that your audience will respond to?

Finding Your Emotional and Psychological Value Proposition

One of the hardest things for tough-minded business people to accept is that sales and marketing success is based on the subconscious emotional and psychological appeal of a brand. That’s the reason, reliance on feature selling rarely works, and only tends to commoditize a product or service – the guy with the most bells and whistles for the least amount of money wins, and why would you want to play that game?

Even the most casual market observer must recognize that all leading brands have one thing in common, no matter what they sell: the promise of their brand is based on a concept that is established through an emotional or psychological appeal. Apple is about thinking and acting creatively without the worry of technical issues; Starbucks is about reconnecting to the original coffee break ideal of a relaxing oasis away from the hustle bustle of everyday life; and Ikea is about stylish living on a budget. Each concept appeals to the deep-seated desires of the targeted audience. It is this singular concept that makes each of these companies special and different from their competition; it is the message that all their marketing, advertising, and promotion is based upon, and it is the true value they provide their audience that attracts interest, holds attention, and delivers promise.

Implementing Your Emotional and Psychological Value Proposition

In order to implement a company’s emotional and psychological value proposition, we use a process called the ConceptCreator. It starts with various sales’ points that need to be covered. Based on the supplied information, we develop a focused marketing concept using the Law of Dissatisfaction that enables us to discover the experiential human subtext of why people will want what you sell. The presentation concept is boiled-down to a movie-style logline that states the brand story to be presented in the Web Video campaign.

How Much Is A Concept Worth?

“Wait a minute – did he say a movie-style logline? That sure doesn’t sound business-like, and I haven’t heard any corporate CEO or MBA talk about movie loglines.” Maybe so, but think about it. Hollywood studios spend enormous sums of money to produce a movie with the potential of making hundreds of millions of dollars, and each financial investment starts with someone coming up with a clever logline that captures the imagination. Television commercials can cost ten thousand dollars a second to produce and without a guiding conceptual premise they become DOA when implemented. So why wouldn’t you start your Web Video campaign using the same proven formula.

The logline, mission statement, or elevator pitch if you prefer needs to state the characters, goals, obstacles, differentiating factors, and resolution within the context of a story scenario.

For Instance…

If it works for the movie industry will it work for the advertising and marketing industry? Let’s take a look at one of the most successful, popular, iconic marketing campaigns of the last number of years, The MAC versus PC campaign.

Example Logline Concept: A stylish, pleasant, mild-mannered young man verbally spars with his geeky competitive opposite (characters) in a series of humorous, relatable incidents (story scenario) that illustrate the people-friendly advantages (resolution) of the brand compared to its rigid, unbending competitor (differentiating factor) whose sheer size dominates the market (obstacle) in an effort to win the hearts and minds of the computer buying audience (goal). – The MAC Versus PC Ad Campaign.

“The Time Has Come The Walrus Said…”

- Lewis Carroll from ‘Through the Looking Glass and What Alice Found There,’ 1892

The time has come to realize that Web Video is the best communication tactic available to deliver your marketing message to a worldwide audience; an audience that craves answers and resolution to their every need, concern and desire. It is not good enough to list a bunch of features and hackneyed bulleted points or even to dump pages and pages of search engine optimized hard-to-read text, especially when it’s aimed at an audience raised on television, movies, music and video games. We must learn to speak the language of the audience, and use the appropriate communication tools they can understand in a way that connects on a human level.

It all starts with finding the emotional and psychological value proposition your product or service promises. In a world of frustrated, cranky, attention deficit consumers, the onus is on you to present what you provide in a way that relates to the human elements that make your brand relevant.

About The Author

Jerry Bader is Senior Partner at MRPwebmedia, a website design firm that specializes in Web-audio and Web-video. Visit www.mrpwebmedia.com, www.136words.com, and www.sonicpersonality.com. Contact at info@mrpwebmedia.com or telephone (905) 764-1246.

Last week, like every other week, I wrote an article. This time I decided to syndicate it, something I should be doing twice a week, but only get to about 4 times a month, and that’s if I’m feeling up to it.

This was one of the biggest traffic draws from a single article that I have had in years. It is still producing a steady stream of traffic, sales and subscribers as I’m writing this.

It’s been 2 years since I’ve gotten that much of an appreciative response, or that amount of attention, period, for an article I wrote that wasn’t widely syndicated. In fact, it only appeared in one major publication.

So what’s all the hub-bub, bub?

As you may have guessed, there was a controversy surrounding the article. First, there were several typos. Normally I’d edit the article so relentlessly that by the time the article was perfect, it would be a month since I wrote it and it wouldn’t fit into my article marketing campaign for that week.

Since I’d been kicking my own butt to get content out on schedule, even when it isn’t perfect, I took my own medicine and just sent it out the way it was. And boy were the grammar, typing and spelling police mad!

Two people wrote me that they passed my article around at their meetings as an example of what not to do. Does it count as a backfire when one of the people who sees it Googles you and becomes a client?

(Just had to get in that little dig. Forgive me.)

What else was so bad about the article?

I called my readers “punks” – in the title.

This was a calculated risk – I’d run another version of the article, a blog post, and from sharing on StumbleUpon alone it got over 3000 visitors. In this new version, the article then went on to tell my readers to basically get off their over-thinking butts and do something, then gave them two examples of things to do.

There was, of course, a vocal minority of outraged responses about this too. But, curiously, other, louder, people who read the article – people I haven’t ever met or spoken to – came along and defended it.

In the end, my slang-ridden, typo-laden, in-your-face article brought me more profitable traffic and attention than any other article I’ve written this year. It was written in a moment of passion I had at seeing a friend almost lose her house, and a peer almost lose his business, mostly as a result of inaction.

And seeing this reaction led me to go back and look at my other articles. I write all my own stuff – it’s far more profitable for those of us who are at least halfway decent at writing to write an okay article injected with personality than it is to pay someone else to write generic content.

(I still hire writers for certain things though. But I concentrate on the ones with voice and depth, and pay them more for unique, engaging writing – I don’t simply outsource to the lowest bidder. I say if you’re going to hire a writer, get someone better than you.)

If you have the ability to generate controversy with your content, do it. Not convinced? Here are seven reasons why you should consider it.

1- It’s Effectíve

Nothing gets more attention than controversy. That’s why reality shows are popular. It’s why we read the journalist who we think is making an absolutely backwards prediction about something we care about. That’s why people gossip and debate.

Why merely participate when you can be the topic of discussion?

2- Negative Attention is Sometimes even Better than Positive Attention

Nothing spreads faster than outrage. Wide exposure for a controversial view is much better than no exposure for towing the conventional wisdom line.

3- Display Your Skill at Dealing with Diverging Viewpoints

Let people see the smooth way you react to the rude comments from people who take your words personally that WILL follow. I’ve gained lifelong friends, fans and customers from them witnessing what they call poise under pressure – and I call common courtesy.

You don’t have to respond from the same type of energy that’s being directed at you. Why let someone else having a bad day ruin your day?

4- It Vets Your Buyers

For example, if you want more clients that will take your advice to heart, get off their butts, and stop making excuses, try making a video that takes a hard line and tells people to get off their butts and stop making excuses!

Yeah, you’ll get reamed for it – by people who make excuses. They will be offended and won’t ever sign up to your newsletter.

Awesome. Because the people who needed a coach who believes in swift kicks in the butt will take your advice and hungrily seek more of it.

5- It’s Fun to Do

What’s more fun than seeing something controversial? Being controversial or doing something controversial. It’s not for the faint of heart, but if you can take it, boy is that a fun ride!

6- It’s Entertaining To Experience

When people are entertained, they buy more. You probably haven’t ever noticed the music playing in the background at the grocery store. It’s there because studies show that people browse longer and thus, buy more, when they’re being entertained.

Now you see more TVs at gas stations and in convenience stores. When I used to live in Vegas many of the Strip cabs had TVs on the backs of seats before I ever saw them in regular cars.

Then there’s the classic example of commercials during our favorite TV shows.

7- It Sets You Apart

You know why bigger companies are afraid of controversy?

Me either. If you find out, come tell me. All I know is, I’m not afraid of controversy because I see it as an opportunity. It’s another way to connect, to have something to discuss, and in the case of my last controversial article, to help people.

Even if you aren’t going to make a controversial audio, video, blog post or article, for goodness sakes, do something different.

No one watches boring shows on TV, invites boring people to parties, reads boring books or listens to boring music unless they have to, for study or evaluation.

Try a little controversy and see where it takes you. If that’s too scary, at least risk being extraordinarily passionate. The spotlight can be fun.

About The Author

Speaking of controversy, find out the most controversial secret I have about generating traffic from Social media here – www.freetraffictip.com/09/ssms/ – and get a free introduction to social media strategy.

Throughout my research, I’m always surprised when I stumble onto websites that are professionally designed and seem to provide great products and services, but lack or fail in certain important elements.

Elements that, with just a few short changes, can help multiply the results almost instantaneously.

Generally, I have found that there are seven common mistakes. I call them the "Seven Deadly Sins." Is your website committing any one of these?

1) They Fail to Connect

Traffic has been long touted to be the key to online success, but that’s not true. If your site is not pulling sales, inquiries or results, then why would it need more traffíc?

The key is to turn curious browsers into serious buyers. Aside from the quality of the copy, the number one reason why a website doesn’t convert is that the copy is targeting the wrong audience or fails to connect with them.

First, create a "perfect prospect profile." List all the attributes, characteristics and qualities of your most profitable and accessible market.

Don’t just stick with things like demographics and psychographics. Try to get to know them.

Who are they, really? What are their most pressing problems? What keeps them up at night? How do they talk about their problems? Where do they hang out?

Then, target your market by centering on a major theme, benefit or outcome so that, when you generate pre-qualified traffic, your hit ratio and your sales will improve dramatically.

Finally, ensure that your copy connects with them. Intimately. It speaks their language, talks about their problems, and tells stories they can easily appreciate and relate to.

Since this is the most common error that marketers and copywriters commit, and to help you, follow the following formulas.

The OATH formula helps you to understand the stage of awareness your market is at. (How aware of the problem are they, really?)

The QUEST formula guides you in qualifying and empathizing with them. And the UPWORDS formula teaches you how to choose the appropriate language your market can easily understand, appreciate and respond to.

2) They Lack a Compelling Offer

"Making an offer you can’t refuse" seems like an old cliché, but don’t discount its relevance and power. Especially in this day and age where most offers are so anemic, lifeless, and like every other pitch out there.

Too many business believe that simply offering a product or service, and mentioning the price, are good enough. But what they fail to realize is that people need to intimately understand the full value (the real value and, more importantly, the perceived value) behind the offer.

Sometimes, all you need is to provide some premiums, incentives and bonuses to make the pitch more palatable and hard to ignore. (Very often, people buy products and services for the premiums alone.)

Other times, you need to create what is called a "value buildup."

(In fact, premiums are not mandatory in all cases, particularly when the offer itself is solid enough. But building value almost always is.)

Essentially, you compare the price of your offer not with the price of some other competing offer or alternative, but with the ultimate cost of not buying-and enjoying-your product or service.

This may include the price of an alternative. But "ultimate cost" goes far beyond price. Dan Kennedy calls this "apples to oranges" comparisons.

For example, let’s say you sell an ebook on how to grow better tomatoes. That might sound simple, and your initial inclination might be to compare it to other "tomatoe-growing" ebooks or viable alternatives.

But also look at the the time it took for you to learn the best ways to grow tomatoes. Look at the amount of money you invested in trying all the different fertilizers, seeds and techniques to finally determine which ones are the best.

Don’t forget the time, money and energy (including emotional energy) people save from not having to learn these by themselves. Add the cost of doing it wrong and buying solutions that are either more expensive or inappropriate.

That’s what makes an offer valuable. One people can’t refuse.

3) They Lack Reasons Why

While some websites are well-designed and provide great content, and they might even have great copy, they fail because they don’t provide enough reasons for people to buy-or at least read the copy in the first place.

Visitors are often left clueless. In other words, why should they buy? Why should they buy that particular product? Why should they buy that product from that particular site? And more important, why should they buy now?

What makes your product so unique, different and special? What’s in it for your customers that they can’t get anywhere else? Not answering those questions will deter clients and impede sales.

John E. Kennedy, a Canadian fireman and copywriter at the turn of the last century, talked a lot about the power of adding "reasons why." His wisdom still rings true to this day, and we know this from experience.

Once, my wife had a client whose website offered natural supplements.

It offered a free bottle (i.e., 30-day supply). But response was abysmal. Aside from being in a highly competitive industry, the copy failed to allay the prospect’s fears. They thought it might be a scam or that there’s a catch.

So all she did was tell her client to add the following paragraph:
"Why are we offering this free bottle? Because we want you to try it. We’re so confident that you will see visible results within 30 days that you will come back and order more."
Response more than tripled.

Read the rest of Michel’s article "The Seven Deadly Sins of Website Copy" at:

http://www.sitepronews.com/2009/05/12/the-seven-deadly-sins-of-website-copy/

About The Author

Michel Fortin is a direct response copywriter, author, speaker, and consultant. Visit his blog and signup free to get tested conversion strategies and response-boosting tips by email, along with blog updates, news, and more! Go now to www.michelfortin.com. While you’re at it, follow him on Twitter .